FAQ's

We welcome all guests to our property, however, due to the nature and age of this listed building we regrettably may not be able to cater to all individuals’ specific needs. Please see our accessibility statement and contact us if you have any concerns or questions.

Yes, we do have a ground-floor apartment which is the Church Suite. However, an initial set of steps are included outside at the entrance leading to the door of the Bank Apartments Portrush. No, we unfortunately do not have a lift. There is a spiral staircase leading to the other apartments and there is stairs within each of the apartments.

We are centrally located at 60 Main Street in the heart of Portrush, a popular seaside resort town on the Causeway Coast. Ideal for guests searching for places to stay in Portrush, accommodation in Portrush, or apartments in Portrush. We are within walking distance of beaches, shops, restaurants, Curry's Fun Park and Portrush Railway Station.

We offer spacious, family and pet-friendly apartments in the heart of the town, providing a stylish alternative to hotels in Portrush. Ideally situated for exploring the North Coast, guests can enjoy easy access to leading attractions including the Giant's Causeway, Dunluce Castle, Carrick-a-Rede Rope Bridge, and Royal Portrush Golf Club.

On street parking is available at the side and rear of the property, subject to availability and at guests’ own risk.

Portrush Railway Station is approximately a 6 minute walk from Bank Apartments Portrush at 60 Main Street, Portrush, BT56 8AN.

West Strand is approximately a 5 minute walk and East Strand is approximately a 7 minute walk from Bank Apartments Portrush at 60 Main Street, Portrush, BT56 8AN.

We welcome long term and corporate guest, please get in touch through the contact us section to discuss long term rates. You can contact our team by phone on 028 7053 1476 or by email natasha.kirke@bankapartments.co.uk. 

Yes, Bank Apartments are perfect for wedding groups – we recommend contacting us directly so that we can help you plan your stay. You can contact our team by phone on 028 7053 1476 or by email natasha.kirke@bankapartments.co.uk. 

Many of our apartments are suitable for families from the Penthouse, Heritage and Loft Suites all spacious enough to sleep four people plus the luxury Grand Suite which comfortably sleeps six people.

Yes, travel cots can be provided upon request. Please let us know if this is required by contacting us prior to arrival. You can contact our team by phone on 028 7053 1476 or by email natasha.kirke@bankapartments.co.uk.

We provide a housekeeping service every fourth day of your stay, which includes an apartment cleaning and change of towels and linen. Additional servicing is available on request which is chargeable.

Yes, towels and linen are included.

All apartments come with a fully equipped kitchenette which includes fridge with icebox, dishwasher, electric hob and microwave oven.   

We have a laundry room with washing machine and tumble dryer for guest use. Your code will provide access to the rear entrance and the laundry room (located at the back of the building), to use our laundry facilities.

Yes, access to Bank Apartments is available 24/7 by using the access code shown on the guest portal after you have completed the digital check in.

The Safehouse Cafe Bar is open Sundays to Thursdays from 10am to 10pm and on Fridays to Saturdays from 10am to 1am. The Safehouse doesn’t offer room service at this time, however, you can order Pizza for takeaway and collect in the bar (subject to availability).

We welcome families and children to the property- all other guests must be at least 21 years of age at time of booking. In the case of a family booking, the lead guest must be at least 21 years of age. 

Yes, we welcome pets to the Bank Apartments. There is a charge of £20 per pet per stay with a maximum of two pets. This should be arranged on your booking prior to arrival.

Yes, visitors are permitted between 8am and 10pm. Visitors are not permitted to stay in the property overnight.

There should be space in the apartment for any personal belongings including golf clubs and luggage. Unfortunately, we do not have any lockers available for golfing equipment.

Our check in window is between 4pm and 11pm daily. If you will be arriving outside of this time, please let us know by contacting our team by phone on 028 7053 1476 or by email natasha.kirke@bankapartments.co.uk. Early check ins are subject to availability and cannot be guaranteed. 

Check in is fully digital. You will be sent a link to our online portal where you will complete the digital check in process and receive the access code.

Check out is 11am. Late checkouts are subject to availability and may incur additional charges.  

There are several ways to contact Bank Apartments during your stay. You can contact our team by phone on 028 7053 1476 or by email natasha.kirke@bankapartments.co.uk. Our team in The Safehouse Café Bar will also be happy to assist you. You can also use our online portal to send messages and requests regarding your stay.

Our team at The Safehouse Café Bar can offer assistance during its opening hours, and you can call us 24/7 on 028 7053 1476. You can also use our online portal to contact us or send messages regarding your stay.

Guests may select a pre-pay rate at a discount which is non refundable or a flexiable rate where cancellation is allowed until 7 days prior to arrival and payment is taken 7 days prior to arrival. This payment will be taken on the card details provided at time of booking. 

Flexible Rates: The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price of the reservation if they cancel within 7 days of arrival. If the guest doesn't show up, they'll be charged the total price of the reservation. The guest will receive an email link for payment 7 days prior to arrival, if payment is not made it may result in the cancellation of the booking. 

Prepay Rates: The full amount of the reservation will be charged in the event of a cancellation. 

No, we do not charge a damage deposit. However, a valid payment card is required at check-in and will be kept on file to cover any incidental damages or additional charges, if necessary.

Simply leave the apartment. Your door code will automatically expire at 11am on the day of departure.